Partner Journey
From Inquiry to Delivery
in Six Clear Steps
No confusion. No hidden steps. No surprises. Here is exactly how the Precise3D partner order process works — from your first inquiry to receiving your shipment.
The 6-Step Process
Every Stage Defined. Every Deliverable Clear.
Each step has a defined timeline, clear responsibilities, and concrete deliverables. You will always know what happens next and when.
Submit Your Inquiry
Time: 5 minutes · Response: within 24 hoursFill out the inquiry form with your basic information: company name, target market, estimated volume, and program interest (distribution, OEM, education). No commitment — this is purely a conversation starter. Our partnership team reviews every inquiry within 24 hours and responds with initial information tailored to your situation.
Your Responsibility
- Complete the inquiry form
- Provide accurate contact information
- Share your market and goals
Our Deliverable
- Response within 24 hours
- Product catalog and spec sheets
- Preliminary pricing indication
Requirements & Proposal
Time: 1-3 business daysAfter initial contact, we schedule a detailed discussion (call or email, your preference). We cover: target market analysis, product model selection, volume projections, certification requirements, packaging needs, branding preferences (if OEM), and shipping destination. Based on this discussion, we prepare a comprehensive proposal with pricing, MOQ, lead times, and terms.
Your Responsibility
- Participate in discovery call
- Share certification requirements
- Clarify volume and timeline needs
Our Deliverable
- Written commercial proposal
- Detailed pricing by volume tier
- Shipping estimate for your region
- Sample order terms (if applicable)
Sample Order & Evaluation
Time: 2-3 weeks (incl. shipping)Order 1-5 sample units at wholesale pricing with zero long-term commitment. Test the printers yourself — evaluate print quality, reliability, user experience, and packaging. Show them to potential customers. Our team provides full technical support during your evaluation. Most partners confirm their product-market fit within 2 weeks of receiving samples. If the product is not right for your market, there is no obligation to proceed.
Your Responsibility
- Place sample order (1-5 units)
- Evaluate products thoroughly
- Gather customer/market feedback
- Confirm go/no-go decision
Our Deliverable
- Sample units at wholesale pricing
- Technical support during evaluation
- Spec sheets and certifications
- Marketing material access
Order Confirmation & Production
Time: 2-3 weeks productionOnce you confirm your first commercial order, we issue a proforma invoice with final pricing, payment terms (typically T/T 30/70), and confirmed delivery date. Production begins immediately upon deposit receipt. During production, you receive weekly progress updates. Your dedicated account manager is your single point of contact throughout. For OEM orders, packaging design and branding proofs are approved before production starts.
Your Responsibility
- Confirm order and sign agreement
- Submit deposit payment (30%)
- Approve packaging/branding proofs
- Confirm shipping method and destination
Our Deliverable
- Proforma invoice and timeline
- Weekly production status updates
- Branding proofs (OEM orders)
- Confirmed shipping date
Quality Control & Pre-Shipment
Time: 3-5 days (parallel with production)Every unit in your order is power-tested and print-tested on the burn-in line before shipping, with the test print log in the box and unit records reconciled against the batch. We can provide test records and photos for your order before shipment — just ask. Final balance payment (70%) is due after QC clearance and before shipment release.
Your Responsibility
- Review QC reports (optional)
- Submit balance payment (70%)
- Confirm shipping arrangements
- Provide any final documentation needs
Our Deliverable
- QC test reports and photos (on request)
- Certificate of conformance
- Packing list and shipping docs
- Full shipment photo documentation
Shipping & Delivery
Time: 3-40 days (method-dependent)Your order ships via your chosen method. Tracking number provided within 24 hours of departure. All documents (commercial invoice, packing list, bill of lading/AWB, certificate of origin, certifications) included. Upon delivery, verify the shipment against the packing list and inspect for any transit damage. We remain available for after-sales support, technical questions, spare parts ordering, and reordering.
Your Responsibility
- Handle import customs (or use DAP)
- Verify shipment upon arrival
- Report any transit damage promptly
- Begin selling and reordering
Our Deliverable
- Tracking number and shipping docs
- Automated milestone notifications
- After-sales technical support
- Spare parts availability
- Reordering and restocking support
Timeline Overview
Typical Order-to-Delivery: 4-8 Weeks
Actual timeline depends on order volume, customization scope, and shipping method. Below is a typical scenario for a standard 100-unit distribution order via sea freight to Europe.
Production Phase (2-3 weeks)
Shipping Phase (3-5 weeks sea)
Air freight reduces the shipping phase to 5-8 days. See our Shipping & Logistics page for all options.
Common Questions
Partner FAQ
Quick answers to the questions we hear most often from new partners.
What is the minimum order quantity (MOQ)?
+
Sample orders of 1-5 units are available at wholesale pricing for evaluation, with no long-term commitment. Custom branding runs start from 100 units; volume tiers for distribution are agreed per partner. Branding scope and order size move the exact floor — we confirm it in your proposal.
How long from inquiry to delivery?
+
The complete timeline is typically 4-8 weeks: 1-2 days for initial response and proposal, 2-3 weeks for sample evaluation (including shipping), 2-3 weeks for production after order confirmation, and 3-40 days for shipping depending on the method. Air express can deliver in 3-7 days; sea freight takes 25-40 days. See our detailed timeline breakdown above.
Can I customize printers with my brand?
+
Yes, through our OEM and white label program. Customization options include: logo application on the printer body and enclosure, custom firmware boot screen and UI theming, branded packaging design, custom color options, and customized accessory kits. Custom branding runs from 100 units; deeper customization is scoped per project. Setup time depends on the scope — the specification document states it.
What certifications do the printers carry?
+
Precise3D printers carry CE (LVD) conformity — EN 62368-1, report on file — and RoHS compliance (EU 2015/863, report on file), both third-party verifiable by number. We do not claim US radio authorization, retail safety listings, or Korea/India/South Africa/UK-style conformity marks; if your market needs one, it is scoped and tested per project. The documentation package travels with every shipment.
What about after-sales support?
+
We provide comprehensive after-sales support including: 12-month warranty on all printers, detailed technical documentation and service manuals, partner training programs (self-paced video + live sessions), dedicated account manager for business matters, technical support email with 24-hour response time, spare parts with 3-month forward stock, and consumables always in stock (nozzles, build plates, belts, hotends). We also provide quarterly business reviews for distribution partners.
What payment terms do you offer?
+
Standard payment terms for new partners: T/T 30% deposit with order confirmation, 70% balance before shipment. After establishing a trading history (typically 3+ orders), we can discuss more flexible terms including L/C at sight, and for long-term high-volume partners, net-30 terms may be available. All payments in USD. Sample orders can be paid 100% in advance via T/T or wire transfer.