Frequently Asked Questions

Sample orders of 1–5 units are available to evaluate the product before committing, at wholesale pricing. Custom branding runs start from 100 units; distribution volume tiers are agreed per partner and confirmed in your proposal.

Standard production lead time is 2–3 weeks from order confirmation. Shipping options: DHL Express (3–7 days), air freight (7–12 days), or sea freight (25–35 days). Express shipping available for rush orders.

CE (LVD) conformity — EN 62368-1, report on file, LVD 2014/35/EU — and RoHS compliance (EU 2015/863, report on file), both issued by an independent third-party laboratory and verifiable online by report number. Certificate copies and test reports are available to authorized partners for customs clearance. US radio authorization, retail safety listings, and Korea/India/South Africa/UK-style conformity marks are not claimed; they are scoped and tested per project.

Standard: 12 months on printer, 3 months on consumable parts (nozzles, build plates). Education: 2 years. DOA units are replaced immediately — no diagnostic required, replacement ships same day.

Yes. Our OEM/White Label program offers enclosure color customization (Pantone matched), firmware branding, custom packaging, and branded accessories. Branding runs start from 100 units; the deeper the customization, the larger the scoping discussion.

The Precise3D line is built through our manufacturing network in Shenzhen, China: a 3,500 sqm facility with four general-purpose assembly cell groups, a dedicated burn-in and aging line, and around 15 R&D engineers supporting machine and firmware work. Exports go mainly to Europe, North America, South America, and Asia — and every unit is power-tested and print-tested before packing.

Because you do not have to take our word for them. The CE (LVD) verification and the RoHS report carry public report numbers — and — issued by an independent third-party laboratory. They can be pulled up on the laboratory's public report-lookup page, and the scan copies are shown in the Register. Any other mark we do not hold is stated as not held.

Yes. Authorized Distributors receive protected territory at the country level. Master Distributors receive protected multi-country regions. We do not sell direct to end customers in territories where we have an authorized distributor. Inquiries are routed to your sales team.

Authorized Resellers: 25%. Authorized Distributors: 30–40% (volume-tiered). Master Distributors: 40–45%. All margins are protected by MAP (Minimum Advertised Price) policy with active enforcement.

Standard: 50% deposit with PO, 50% before shipment. Net-30 terms available for established distributors after 3 completed orders. We accept wire transfer (T/T) and Letter of Credit (L/C) for orders above $50,000.

Submit an inquiry through our contact form. We'll schedule a call to understand your market, channels, and goals. If there's a fit, we'll send a distributor agreement and product samples. The evaluation process typically takes 1–2 weeks.

Yes. All partners get access to our training platform and marketing asset library. Authorized Distributors receive 3% MDF, co-branded materials, and live training sessions — all included at no additional cost.

Pro X1 supports PLA+, PETG, ABS, ASA, TPU (95A–75D), Nylon (PA6/PA12), Polycarbonate, and carbon-fiber/glass-fiber composites. The all-metal hotend is rated to 300°C continuous with a hardened steel nozzle standard. No upgrades needed.

We do not accept returns of unsold inventory. However, our sales forecasting assistance helps partners order appropriate quantities. First-time partners are encouraged to start with a sample order to validate market demand before placing volume orders.