Help Center
Frequently Asked Questions
Quick answers to the most common questions from distributors, OEM partners, and technical evaluators.
What is the minimum order quantity (MOQ)?
For Authorized Resellers: 10 units. For Authorized Distributors: 30 units per quarter. First sample orders have zero MOQ — order 1–5 units to evaluate the product before committing to a partnership.
How long does shipping take?
Standard production lead time is 2–3 weeks from order confirmation. Shipping options: DHL Express (3–7 days), air freight (7–12 days), or sea freight (25–35 days). Express shipping available for rush orders.
What certifications do Precise3D printers have?
FCC Part 15B (USA), CE Mark (EU/EEA), UKCA (UK), UL 62368-1, RoHS 2.0, REACH, EN 62368-1. All certifications are maintained current. Certificate copies and test reports are available to authorized partners for customs clearance.
What warranty do the printers come with?
Standard: 12 months on printer, 3 months on consumable parts (nozzles, build plates). Education: 2 years. DOA units are replaced immediately — no diagnostic required, replacement ships same day.
Can I customize the printer with my own brand?
Yes. Our OEM/White Label program offers enclosure color customization (Pantone matched), firmware branding, custom packaging, and branded accessories. MOQ starts at 200 units for the Pro X1 platform, 500 for Creator C1.
Do you offer territory protection?
Yes. Authorized Distributors receive protected territory at the country level. Master Distributors receive protected multi-country regions. We do not sell direct to end customers in territories where we have an authorized distributor. Inquiries are routed to your sales team.
What wholesale margin can I expect?
Authorized Resellers: 25%. Authorized Distributors: 30–40% (volume-tiered). Master Distributors: 40–45%. All margins are protected by MAP (Minimum Advertised Price) policy with active enforcement.
What payment terms do you offer?
Standard: 50% deposit with PO, 50% before shipment. Net-30 terms available for established distributors after 3 completed orders. We accept wire transfer (T/T) and Letter of Credit (L/C) for orders above $50,000.
How do I become a Precise3D distributor?
Submit an inquiry through our contact form. We'll schedule a call to understand your market, channels, and goals. If there's a fit, we'll send a distributor agreement and product samples. The evaluation process typically takes 1–2 weeks.
Do you provide training and marketing support?
Yes. All partners get access to our training platform and marketing asset library. Authorized Distributors receive 3% MDF, co-branded materials, and live training sessions — all included at no additional cost.
What materials can Precise3D printers use?
Pro X1 supports PLA+, PETG, ABS, ASA, TPU (95A–75D), Nylon (PA6/PA12), Polycarbonate, and carbon-fiber/glass-fiber composites. The all-metal hotend is rated to 300°C continuous with a hardened steel nozzle standard. No upgrades needed.
Is there a return policy for unsold inventory?
We do not accept returns of unsold inventory. However, our sales forecasting assistance helps partners order appropriate quantities. First-time partners are encouraged to start with a sample order to validate market demand before placing volume orders.