Partner Resources
Everything You Need to Sell,
Support, and Grow.
We don't just ship printers. We ship a complete partner enablement system: training, marketing assets, technical documentation, and after-sales support — all designed to make your team the expert in your market.
Sales & Technical Training
Product training modules, competitive battle cards, technical deep-dives, and certification programs. Turn your sales team into 3D printing experts in weeks, not months.
Explore Training →Marketing Assets
Co-branded product images, retail display designs, social media content packs, video scripts, and localized website templates. Everything you need to build your brand.
Browse Assets →After-Sales Support
Warranty handling procedures, spare parts catalog, troubleshooting guides, repair training videos, and RMA management. Keep your customers printing.
Access Support →Always Available
Dedicated Account Management
Your Account Manager
Every Authorized Distributor and Master Distributor gets a dedicated account manager who knows your market, your sales channels, and your growth targets. Not a rotating support queue — one person who owns your success.
Technical Support Escalation
When your team hits a technical question they can't answer, you have direct access to Precise3D engineers — not tier-1 script readers. Average response time for partner technical escalations: under 4 hours during business hours.
Partner Toolkit
What Authorized Partners Get
Every precision partner unlocks the same enablement system — the difference is how deep you go, and your team paces that.
Partner Portal
Live spec sheets, pricing sheets, firmware releases and changelogs in one authenticated place — the same documents your account manager uses.
Pre-Sales Engineering
Application review from our engineering group: fit for a target market, configuration guidance and honest feasibility answers before you commit inventory.
Joint Demo Support
Demo unit programs, print-file reference sets and on-call technical presence for your flagship pitches.
Local Marketing Materials
Branded images, comparison matrices, campaign templates and co-marketing options sized for your market.
Priority Technical Line
Your support team escalates directly to ours — an engineer answers, not a script list.
RMA Coordination
Warranty cases are triaged with you: diagnostic pack, replacement dispatch and return handling under one workflow.
Onboarding
How the Program Works
Four steps, each with a defined hand-off. Nothing is open-ended.
| Step | What happens | Who handles it |
|---|---|---|
| 1. Partner Agreement | Program terms signed: territory, marketing rights, RMA and warranty conditions, and the compliance-file package for your market. | Account manager |
| 2. Training & Certification | Your team completes the four learning tracks in the training platform; certified staff get the partner badge. | Training team |
| 3. First Order | MOQ from 100 units per model; the first order ships with the full documentation and spare-parts starter set. | Sales operations |
| 4. Ongoing Enablement | Quarterly business review, market intel, demo and marketing support — kept alive, not one-off. | Account manager |
Typical timeline from signed agreement to first order: 2–6 weeks, depending on training completion and your target catalog.
Program Basics
Program Terms at a Glance
Minimum Order
MOQ from 100 units per model. Mixed-model shipments are welcome.
Warranty & RMA
Warranty terms are stated in the partner agreement, case by market. Spare parts are stocked for the supported life of each model.
Territory
Territories are agreed explicitly in the partner agreement, so your pipeline is yours.
